Thank you for shopping at Little Elephant. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help. RETURNS

• We accept returns within 7 days from the date of purchase.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• It must also be in the original packaging

REFUNDS

• Once we receive your return and inspect the item, we will notify you of the status of your refund. pricing. However, errors may occur.
• If your return is approved, we will initiate a refund to your original method of payment.
• Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

Orders and Payments

• By placing an order, you are making an offer to purchase.
• We reserve the right to cancel orders due to stock unavailability or pricing errors.
• All payments are processed securely via PayHere.

EXCHANGES

• If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order.
• We will provide you with further instructions on how to proceed with the exchange.

NON-RETURNABLE ITEMS

Certain items are non-returnable and non-refundable.

These include:

• Gift cards
• Personalized or custom-made items Items on clearance/sale
• Personalized or custom-made items Items on clearance/sale

DAMAGED OR DEFECTIVE ITEMS

• In the unfortunate event that your item arrives damaged or defective, please contact us immediately.
• We will arrange for a replacement or issue a refund, depending on your preference and product availability.

RETURN SHIPPING

• You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product).

PROCESSING TIME

• Refunds and exchanges will be processed within 5-7 business days after we receive your returned item.

CONTACT US

• If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@littleelephant.lk